Functional Lead – Microsoft Dynamics 365 CRM & Field Service – Fully Remote (FTE)
Date: Apr 6, 2026
Location: Remote, TX, US
Company: NTT DATA Services
NTT DATA is seeking a Functional Lead with strong experience in Microsoft Dynamics 365 CRM and Field Service to drive functional solutioning and business alignment. The ideal candidate will act as a liaison between business stakeholders and technical teams, ensuring requirements are translated into scalable, high-quality solutions aligned with industry’s best practices.
Key Responsibilities
- Lead requirement gathering sessions, workshops, and stakeholder discussions
- Translate business requirements into functional specifications and solution designs for Dynamics 365 CRM and Field Service
- Perform process mapping, gap analysis, and recommend optimized solutions
- Collaborate with technical teams to ensure functional clarity, feasibility, and alignment with architecture
- Validate system configurations through hands‑on testing, walkthroughs, and solution reviews
- Support Agile delivery processes, including backlog refinement and user story definition
- Drive UAT planning and execution, including defect triage, tracking, and resolution coordination
- Ensure adherence to NTT DATA delivery standards and Microsoft best practices
- Provide regular updates to stakeholders on progress, risks, and dependencies
Required Qualifications
- 8+ years of experience in IT project delivery / functional consulting
- 6+ years of hands‑on experience with Microsoft Dynamics 365 CRM and Field Service
- 6+ years of strong expertise in requirements analysis, functional design, and process optimization
- Experience with UAT coordination and defect management
- Familiarity with Agile and Waterfall delivery methodologies
- 6+ years of experience with tools such as Azure DevOps, Jira, or similar
Preferred Qualifications
- Microsoft Dynamics 365 / Power Platform certifications
- Experience working in large‑scale enterprise implementations
- Domain experience in Utilities, Manufacturing, Telecom, or similar industries
Soft Skills
- Strong communication and stakeholder management skills
- Ability to work effectively with cross‑functional teams
- Strong organizational and multitasking capabilities
- Proactive, solution‑oriented mindset with a focus on delivery excellence
NTT DATA is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
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