Nigel Frank International
We are looking for an experienced Business Analyst / Dynamics CRM Consultant to join our team and take ownership of CRM analysis, configuration and continuous improvement.
This is a hands-on role combining business analysis with Microsoft Dynamics CRM, working closely with business stakeholders, IT teams and developers to translate business needs into effective CRM solutions.
What you’ll do:
- Analyse business processes and translate requirements into functional and system solutions.
- Work with Microsoft Dynamics CRM, including configuration, optimisation and ongoing improvements.
- Identify opportunities to improve sales, customer service and operational processes.
- Gather, define and document business and system requirements.
- Support solution design, UAT, implementation and troubleshooting.
- Collaborate with developers, analysts, IT teams and business stakeholders.
- Prepare functional, technical and user documentation.
- Provide user support and training.
What we’re looking for:
- 3+ years of experience in Dynamics CRM, CRM consulting, business analysis or a similar role.
- Hands-on experience with Microsoft Dynamics CRM / Dynamics 365 CE.
- Strong understanding of CRM, sales and customer service processes.
- Experience with requirements gathering, process modelling and functional documentation.
- Ability to bridge the gap between business requirements and technical solutions.
- Good stakeholder communication and collaboration skills.
- Fluent Polish and B2+ English.
- Microsoft Dynamics CRM / D365 certifications are a plus.
If you’re looking for a role where you can combine your Dynamics CRM expertise with business analysis and have a real impact on how the platform is used, we’d like to hear from you.
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