Job Description
Job Description
Description:
HyerTek is seeking a Dynamics 365 Functional Analyst to support the design, configuration, and delivery of solutions across the Microsoft Power Platform and Dynamics 365 ecosystem.
This role will lead requirements discovery, functional design, and system configuration, working closely with stakeholders to translate business needs into scalable, user-centered solutions. The ideal candidate brings strong experience in business process analysis, Power Platform capabilities, and Dynamics 365, with the ability to support a wide range of enterprise and government use cases, including case management, workflow automation, and service delivery.
Requirements:
- Facilitate requirements workshops with business stakeholders to gather and refine functional requirements.
- Document user stories, acceptance criteria, business processes, and functional specifications.
- Translate business requirements into functional designs and configuration approaches across Power Platform and Dynamics 365.
- Configure and support solutions using Dataverse, Power Apps (model-driven and/or canvas), and Power Automate.
- Support configuration and functional design across Dynamics 365 applications as needed.
- Define and configure tables/entities, forms, views, workflows, business rules, and automation processes.
- Collaborate with technical teams to identify and guide customization, integration, and extension requirements.
- Recommend solution approaches aligned with platform capabilities, governance, and best practices.
- Develop test scripts, support User Acceptance Testing (UAT), and validate solutions against business requirements.
- Support training, documentation, and user adoption efforts, including creation of user guides and release notes.
- Ensure solutions align with business objectives, platform standards, and security requirements.
Required Qualifications
- 6+ years of experience supporting IT system implementations as a Functional Analyst, Business Analyst, or Dynamics 365 / Power Platform Consultant.
- Hands-on experience with Microsoft Power Platform (Power Apps, Power Automate, Dataverse).
- Experience working with Dynamics 365 applications (Customer Engagement, CRM, or related solutions).
- Strong understanding of data modeling, workflows, automation, and business process design.
- Experience leading requirements workshops and stakeholder engagement sessions.
- Experience producing clear functional documentation and deliverables.
- Strong communication skills with the ability to bridge business and technical teams.
- Experience supporting case management, workflow automation, or service delivery solutions.
Preferred Qualifications
- Experience supporting federal, state, or local government clients.
- Experience implementing enterprise or citizen-facing service platforms.
- Microsoft certifications (Power Platform and/or Dynamics 365).
- Experience with Power BI or reporting/analytics solutions.
- Familiarity with Agile/Scrum methodologies.
Compensation
The salary range for this position is $110,000 – $130,000 annually, depending on experience, qualifications, location, and contract requirements.
Benefits
HyerTek offers a comprehensive benefits package, including:
- Medical, dental, and vision insurance
- 401(k) with employer contribution
- Paid time off (PTO) and company holidays
- Flexible work arrangements
- Professional development and certification support
- Employee assistance program (EAP)
- Life and disability insurance
Clearance Requirement
This position supports government clients and requires:
- U.S. Citizenship (required)
- Eligibility to obtain and maintain a U.S. Government security clearance (up to Top Secret, as applicable)
Equal Opportunity Employer Statement
HyerTek is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws.